ServiceNow Administration Kurse

ServiceNow Administration

Dive into ServiceNow Administration and master the essentials of digital workflow implementation in enterprise environments.

Targeted at system administrators with a grasp of ITIL principles, this course covers basic configurations, customizations, and administrative functions in ServiceNow.

Was werden Sie lernen?

Embark on an educational journey to master ServiceNow Administration. Aimed at system administrators, this course provides a thorough foundation in implementing and managing digital workflows through the ServiceNow platform. You'll experience a blend of interactive lectures, hands-on exercises, and real-world examples.

What You Will Achieve:

Master essential configurations and customizations in ServiceNow
Implement update sets for migrating customizations across instances
Conduct a range of administrative activities within ServiceNow
Gain expertise in user administration, system configurations, and more

Anforderungen:

The audience should primarily be System Administrators who have a basic understanding of ITIL principles.

Kursübersicht*:

*Wir wissen, dass jedes Team seine eigenen Bedürfnisse und Anforderungen hat. Deshalb können wir den Schulungsplan je nach Bedarf anpassen.

Module 1: Introduction and Overview of ServiceNow

Understanding ServiceNow's SaaS Approach
ServiceNow Stack Essentials

Module 2: Development Environment Preparation

Setting up the MID Server for ServiceNow

Module 3: Lists, Forms, and User Interface

Utilizing Filters and Search Options
Customizing Lists and Forms

Module 4: Customization Techniques

Exploring UI Policies, Actions, and Business Rules
Delving into Tables, Fields, and Flowcharts

Module 5: User and Access Management

User, Group, and Role Creation
LDAP and SSO Configurations
Impersonating Users for Troubleshooting

Module 6: Configuration Masterclass

Scripting Techniques in ServiceNow
Event and Email Notification Management
Access Control with ACLs

Module 7: Service Level Agreements and Workflows

Crafting Service Level Agreements (SLAs)
Designing and Implementing Workflows

Module 8: Administrative Best Practices

Dashboard Design and Reporting
Catalog Management
Effective Troubleshooting Approaches

Module 9: Course Summary and Takeaways

Recap of Key Concepts
Next Steps for Mastery

Praxisnahes Lernen mit erfahrenen Dozenten bei Ihnen vor Ort für Organisationen.

Ebene:

Intermediate

Dauer:

Tage (Stunden:

)

Auf Ihre Bedürfnisse zugeschnittenes Training

Umfassende praktische Erfahrung in einem speziellen Umfeld

*Der Preis kann je nach Teilnehmerzahl, Änderung des Ablaufs, Standort usw. variieren.

Zum Angebot

Erlernen Sie neue Fähigkeiten unter Anleitung erfahrener Lehrer von überall.

Ebene:

Intermediate

Dauer:

Tage (Stunden:

)

Auf Ihre Bedürfnisse zugeschnittenes Training

Reduzierte Schulungskosten

*Der Preis kann je nach Teilnehmerzahl, Änderung des Ablaufs, Standort usw. variieren.

Zum Angebot

You can participate in a Public Course with people from other organisations.

/per trainee

Thanks for the numbers, they could be going to your emails. But they're going to mine... Thanks ;D

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Level:

Intermediate

Duration:

Hours (days:

)

Fits ideally for individuals and small groups

Networking opportunities with fellow participants.

*Price can range depending on number of participants, change of outline, location etc.

Get Quote

ServiceNow Administration

Was werden Sie lernen?

Anforderungen:

Kursübersicht*:

Module 1: Introduction and Overview of ServiceNow

Module 2: Development Environment Preparation

Module 3: Lists, Forms, and User Interface

Module 4: Customization Techniques

Module 5: User and Access Management

Module 6: Configuration Masterclass

Module 7: Service Level Agreements and Workflows

Module 8: Administrative Best Practices

Module 9: Course Summary and Takeaways

Get Quote for:

ServiceNow Administration

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