ServiceNow Administration Training

ServiceNow Administration

Dive into ServiceNow Administration and master the essentials of digital workflow implementation in enterprise environments.

Targeted at system administrators with a grasp of ITIL principles, this course covers basic configurations, customizations, and administrative functions in ServiceNow.

What will you learn?

Embark on an educational journey to master ServiceNow Administration. Aimed at system administrators, this course provides a thorough foundation in implementing and managing digital workflows through the ServiceNow platform. You'll experience a blend of interactive lectures, hands-on exercises, and real-world examples.

What You Will Achieve:

Master essential configurations and customizations in ServiceNow
Implement update sets for migrating customizations across instances
Conduct a range of administrative activities within ServiceNow
Gain expertise in user administration, system configurations, and more

Requirements:

The audience should primarily be System Administrators who have a basic understanding of ITIL principles.

Course Outline*:

*We know each team has their own needs and specifications. That is why we can modify the training outline per need.

Module 1: Introduction and Overview of ServiceNow

Understanding ServiceNow's SaaS Approach
ServiceNow Stack Essentials

Module 2: Development Environment Preparation

Setting up the MID Server for ServiceNow

Module 3: Lists, Forms, and User Interface

Utilizing Filters and Search Options
Customizing Lists and Forms

Module 4: Customization Techniques

Exploring UI Policies, Actions, and Business Rules
Delving into Tables, Fields, and Flowcharts

Module 5: User and Access Management

User, Group, and Role Creation
LDAP and SSO Configurations
Impersonating Users for Troubleshooting

Module 6: Configuration Masterclass

Scripting Techniques in ServiceNow
Event and Email Notification Management
Access Control with ACLs

Module 7: Service Level Agreements and Workflows

Crafting Service Level Agreements (SLAs)
Designing and Implementing Workflows

Module 8: Administrative Best Practices

Dashboard Design and Reporting
Catalog Management
Effective Troubleshooting Approaches

Module 9: Course Summary and Takeaways

Recap of Key Concepts
Next Steps for Mastery

Hands-on learning with expert instructors at your location for organizations.

Level:

Intermediate

Duration:

Hours (days:

)

Training customized to your needs

Immersive hands-on experience in a dedicated setting

*Price can range depending on number of participants, change of outline, location etc.

Get Quote

Master new skills guided by experienced instructors from anywhere.

Level:

Intermediate

Duration:

Hours (days:

)

Training customized to your needs

Reduced training costs

*Price can range depending on number of participants, change of outline, location etc.

Get Quote

You can participate in a Public Course with people from other organisations.

/per trainee

Thanks for the numbers, they could be going to your emails. But they're going to mine... Thanks ;D

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Level:

Intermediate

Duration:

Hours (days:

)

Fits ideally for individuals and small groups

Networking opportunities with fellow participants.

*Price can range depending on number of participants, change of outline, location etc.

Get Quote

ServiceNow Administration

What will you learn?

Requirements:

Course Outline*:

Module 1: Introduction and Overview of ServiceNow

Module 2: Development Environment Preparation

Module 3: Lists, Forms, and User Interface

Module 4: Customization Techniques

Module 5: User and Access Management

Module 6: Configuration Masterclass

Module 7: Service Level Agreements and Workflows

Module 8: Administrative Best Practices

Module 9: Course Summary and Takeaways

Get Quote for:

ServiceNow Administration

Start your training experience here!