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Microsoft Copilot Studio Fundamentals

Microsoft Copilot Studio Fundamentals

A practical two day introductory course for participants who are new to Microsoft Copilot Studio and want to understand how AI powered agents can be created for everyday business use. The agenda introduces the Copilot Studio environment, agent configuration, instructions, knowledge sources, topics, simple tools, testing, and publishing. The course focuses on accessible low code concepts and straightforward use cases without requiring programming experience.

What will you learn?

You will learn how to create and configure a basic agent in Microsoft Copilot Studio and give it clear instructions about its purpose and behavior. You will understand how knowledge sources, topics, and simple tools extend what an agent can answer and do. You will also learn how to test, improve, publish, and maintain an agent using a structured beginner friendly workflow.

  • Create and configure a basic agent in Microsoft Copilot Studio
  • Add knowledge and design simple conversational topics
  • Connect basic tools and actions to support common business tasks
  • Test, publish, and maintain an agent with appropriate access and governance considerations

Requirements:

  • Suitable for participants who are new to Microsoft Copilot Studio
  • No programming or advanced Power Platform knowledge required
  • Basic familiarity with Microsoft 365 and generative AI tools is helpful

Course Outline*:

*We customize the course outline and content to your specific needs and relevant use cases.

Module 1: Introduction to Microsoft Copilot Studio

  • Understanding what Microsoft Copilot Studio is and where it fits within the Microsoft ecosystem
  • Exploring common business use cases for AI powered agents
  • Navigating the Copilot Studio interface and main areas
  • Understanding environments, agents, connections, and basic maker terminology

Module 2: Creating and configuring a first agent

  • Creating an agent from a description or a blank starting point
  • Defining the agent name, purpose, description, and basic instructions
  • Writing clear instructions that guide agent behavior and responses
  • Reviewing basic settings and keeping the initial agent scope manageable

Module 3: Adding and managing knowledge

  • Understanding how knowledge sources ground an agent in relevant information
  • Adding suitable sources such as files, SharePoint content, or public websites
  • Writing clear names and descriptions for knowledge sources
  • Testing whether the agent retrieves and uses the intended information

Module 4: Building conversations with topics

  • Understanding topics, triggers, messages, questions, and conversation paths
  • Creating simple topics for common user questions and processes
  • Adding conditions and basic branching to guide conversations
  • Deciding when to use structured topics and when to rely on generative responses

Module 5: Connecting simple tools and actions

  • Understanding the difference between answering questions and performing actions
  • Adding an available tool or action to an agent
  • Working with basic inputs and outputs
  • Connecting agent instructions and topics to simple business actions

Module 6: Testing and improving agent behavior

  • Using the built in test or preview experience throughout development
  • Checking responses, knowledge usage, conversation paths, and tool behavior
  • Identifying unclear instructions, missing knowledge, and unexpected responses
  • Refining the agent through small controlled changes and repeated testing

Module 7: Publishing and sharing an agent

  • Understanding the basic publishing process in Copilot Studio
  • Reviewing common channels and ways users can access an agent
  • Sharing an agent with appropriate users and groups
  • Understanding the difference between editing access and end user access

Module 8: Governance, maintenance, and practical next steps

  • Considering permissions, sensitive information, and appropriate knowledge access
  • Reviewing agent instructions and knowledge when business information changes
  • Monitoring basic usage and collecting feedback for improvement
  • Building a practical checklist for planning, creating, testing, and maintaining future agents

Hands-on learning with expert instructors at your location for organizations.

3,072€*
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Level:
intermediate
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Duration:
14
Hours (days:
2
)
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Training customized to your needs
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Immersive hands-on experience in a dedicated setting
*Price can range depending on number of participants, change of outline, location etc.

Master new skills guided by experienced instructors from anywhere.

2,037€*
Graph Icon - Education X Webflow Template
Level:
intermediate
Clock Icon - Education X Webflow Template
Duration:
14
Hours (days:
2
)
Camera Icon - Education X Webflow Template
Training customized to your needs
Star Icon - Education X Webflow Template
Reduced training costs
*Price can range depending on number of participants, change of outline, location etc.

Upcoming Sessions

2-3 Mar 2027
Paris
16-17 Mar 2027
Barcelona
30-31 Mar 2027
London
29-30 Apr 2027
Warsaw
12-13 May 2027
Lisbon

Can't find a suitable date? Get in touch and we'll arrange one that works for you.

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